Terms & Conditions

Vakilio.in ("Vakilio", "hum", "platform") par aapka swagat hai. Ye website [Registered Company / Proprietor Name] dwara operate ki jaati hai. Website use karne ya consultation request submit karne se aap in Terms & Conditions ("Terms") se sehmat hote hain. Kripya inhe dhyan se padhein — agar aap sehmat nahi hain, to website ka use na karein.

1. Vakilio Kya Hai — Aur Kya Nahi Hai

• Consultation ke dauran di gayi salah us independent advocate ki professional raay hoti hai, Vakilio ki nahi
• Vakilio aur aapke beech advocate-client relationship nahi banta — wo relationship, agar banta hai, to seedha advocate aur aapke beech hota hai
• Panel advocates Vakilio ke employees nahi hain — wo independent professionals hain jinka Bar Council enrollment onboarding par verify kiya jaata hai

2. Eligibility

• Service use karne ke liye aapki age 18 saal ya adhik honi chahiye
• Aap Indian Contract Act, 1872 ke under contract karne ke saksham (competent) hone chahiye
• Form me di gayi saari jankari sach aur accurate honi chahiye — galat naam ya kisi aur ka number dena Terms ka violation hai

3. Service Ka Process

• Aap website par form bharte hain — naam, mobile number, legal category aur samasya ki details
• Aapka case aapki select ki gayi category ke verified independent advocate ko allot hota hai
• Advocate aapko working hours me 15 minutes ke andar call karta hai; raat me (10 PM ke baad) aayi requests par agli subah working hours me priority call hoti hai
• Call par aapko aapke matter ki general legal guidance milti hai — options, process aur agle steps

4. Fees Aur Payment

• Phone consultation ki fees ₹99 (one-time) hai — koi hidden charge nahi
• Agar consultation ke baad aap advocate se aage ka kaam (documents drafting, notice, court filing etc.) karwana chahein, to us kaam ki fees advocate aapko pehle se clearly batayega — wo alag engagement hai jo seedha aapke aur advocate ke beech hoti hai
• Aage ke kisi bhi kaam ke liye aap par koi obligation nahi hai — ₹99 consultation ke baad aage badhna ya na badhna poori tarah aapki marzi hai
• Refund ki shartein hamari Refund Policy me di gayi hain

5. 15-Minute Callback Commitment

Hum working hours me 15 minutes ke andar callback ka commitment rakhte hain aur ise poora karne ki har koshish karte hain. Lekin exceptional circumstances me (network issues, high volume, advocate emergency) call me thodi der ho sakti hai. Aisi situation me hum jald se jald contact karte hain. Agar reasonable samay me call na aaye to aap Refund Policy ke under refund ke haqdaar hain.

6. User Ki Zimmedariyan

Service use karte samay aap sehmat hain ki aap:

• Sahi aur poori jankari denge — adhoori ya galat details par advocate sahi salah nahi de payega
• Kisi aur vyakti ka mobile number bina uski permission ke nahi denge
• Platform ka use kisi illegal purpose (jaise fraud planning, harassment, ya kisi crime me madad) ke liye nahi karenge
• Advocate ke saath respectful vyavhar rakhenge
• Ek hi matter ke liye baar-baar duplicate requests nahi bhejenge

In shartein ke violation par hum service dene se mana kar sakte hain.

7. Legal Advice Ki Seemayein — Koi Guarantee Nahi

8. Limitation of Liability

• Vakilio ki total liability, kisi bhi claim me, aapki di gayi consultation fees (₹99) tak seemit hai
• Advocate ki salah par act karne ya na karne ke results ke liye Vakilio zimmedar nahi hai — advocate independent professional hai (Section 1)
• Indirect, incidental ya consequential losses ke liye Vakilio liable nahi hoga
• Ye limitations applicable law dwara di gayi maximum seema tak laagu hoti hain; consumer protection laws ke under aapke statutory rights inse affect nahi hote

9. Intellectual Property

Website ka content, design, logo, text aur code Vakilio (ya uske licensors) ki property hai. Bina written permission ke inhe copy, reproduce ya commercial use nahi kiya ja sakta.

10. Privacy

Aapki personal jankari ka collection aur use hamari Privacy Policy ke according hota hai, jo in Terms ka hissa hai. Form submit karne se aap Privacy Policy me described processing se sehmat hote hain.

11. Service Me Badlav Ya Suspension

Hum kisi bhi samay service ki features, fees ya availability me badlav kar sakte hain. Fees me koi bhi badlav sirf naye requests par laagu hoga — jo request aap already submit kar chuke hain us par purani fees hi laagu rahegi.

12. Governing Law Aur Jurisdiction

Ye Terms Indian law ke under governed hain. In Terms se juda koi bhi vivad [City, State — jahan aapka business registered hai, e.g., Sehore, Madhya Pradesh] ke courts ke exclusive jurisdiction me hoga. Consumer Protection Act, 2019 ke under aapke statutory forum rights isse affect nahi hote.

13. Grievance Redressal

Service se judi kisi bhi shikayat ke liye:

• Grievance Officer: [Officer Ka Naam]
• Email: support@vakilio.in
• Response time: Acknowledgement 48 ghante me, resolution 30 din ke andar

14. Terms Me Badlav

Hum samay-samay par ye Terms update kar sakte hain. Updated Terms website par publish hote hi laagu ho jaate hain, "Last Updated" date ke saath. Material changes par hum website par notice denge.

15. Contact

• Email: support@vakilio.in